Comfy Australia – Healthcare & Continence Products

  1. General

Welcome to Comfy Australia. By accessing or using our website, purchasing products, or placing orders with us, you agree to these Terms and Conditions.

Comfy Australia reserves the right to update or modify these Terms and Conditions at any time without prior notice.

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  1. Products and Services

Comfy Australia supplies healthcare, continence, hygiene, mobility, and related products across Australia.

All products are subject to availability. We reserve the right to:

  • discontinue products at any time,
  • limit quantities,
  • substitute products where necessary,
  • correct pricing or product description errors.

Product images are for illustrative purposes only and packaging may vary from suppliers.

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  1. Pricing

All prices displayed on the website are in Australian Dollars (AUD).

Where applicable:

  • GST will be included in pricing,
  • eligible continence and medical products may be GST-free in accordance with Australian taxation legislation.

Prices may change without notice.

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  1. Orders

Orders may be placed:

  • online,
  • by email,
  • by phone,
  • through support coordinators or plan managers.

An order is considered accepted only after confirmation by Comfy Australia.

We reserve the right to refuse or cancel orders where:

  • payment cannot be processed,
  • stock is unavailable,
  • incorrect pricing has occurred,
  • suspected fraudulent activity exists.

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  1. NDIS and Home Care Package Orders

Comfy Australia supplies products to:

  • NDIS participants,
  • Home Care Package clients,
  • TAC participants,
  • aged care clients.

Where products are invoiced to a plan manager, support coordinator, or funding body:

  • payment responsibility remains with the participant or authorised funding body,
  • orders may be delayed until funding confirmation is received,
  • some products may require prior approval before dispatch.

Comfy Australia may communicate directly with support coordinators, plan managers, or care providers regarding product orders and funding approvals.

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  1. Payment Terms

Payment may be made by:

  • credit/debit card,
  • bank transfer,
  • approved invoicing arrangements.

For account customers and approved organisations, payment terms are strictly as stated on the invoice.

Late payments may result in:

  • order delays,
  • suspension of supply,
  • cancellation of recurring orders.

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  1. Shipping and Delivery

Comfy Australia delivers Australia-wide.

Delivery timeframes are estimates only and may vary depending on:

  • location,
  • courier delays,
  • supplier availability,
  • public holidays.

We are not liable for delays caused by third-party courier services.

Risk in products passes to the customer upon delivery.

Incorrect delivery information provided by the customer may result in additional freight charges.

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  1. Returns and Refunds

Returns are accepted in accordance with Australian Consumer Law.

Due to hygiene and infection control requirements, we cannot accept returns for:

  • opened continence products,
  • personal hygiene items,
  • catheter products,
  • skincare products,
  • customised or special-order items,

unless faulty or incorrectly supplied.

Customers must notify Comfy Australia within 7 days of receiving incorrect or damaged goods.

Approved returns must be:

  • unopened,
  • unused,
  • in original packaging.

Shipping costs for change-of-mind purchases are non-refundable.

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  1. Product Information and Clinical Advice

Product recommendations provided by Comfy Australia are general in nature unless specifically stated otherwise by a qualified clinician.

Customers should seek advice from their healthcare professional regarding suitability of products for their individual medical or continence needs.

Comfy Australia is not liable for:

  • misuse of products,
  • allergic reactions,
  • incorrect sizing or fitting,
  • outcomes resulting from reliance on general product information.

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  1. Recurring Orders

Customers may request recurring or scheduled product orders.

It is the customer’s responsibility to:

  • monitor stock levels,
  • notify us of changes to product requirements,
  • update delivery details.

Recurring orders may be paused or cancelled at any time with reasonable notice.

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  1. Privacy

Comfy Australia respects customer privacy and handles personal information in accordance with Australian privacy laws.

Information collected may include:

  • contact details,
  • delivery addresses,
  • NDIS details,
  • order history,
  • healthcare-related information relevant to product supply.

Information may be shared with:

  • couriers,
  • plan managers,
  • support coordinators,
  • healthcare providers,
    where reasonably required to process orders or funding.

Please refer to our Privacy Policy for further details.

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  1. Limitation of Liability

To the maximum extent permitted by law, Comfy Australia is not liable for:

  • indirect or consequential loss,
  • delays in delivery,
  • product shortages,
  • supplier discontinuations,
  • loss arising from misuse of products.

Nothing in these Terms excludes rights under Australian Consumer Law.

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  1. Intellectual Property

All website content including:

  • logos,
  • branding,
  • product descriptions,
  • graphics,
  • text,
  • images,

remain the property of Comfy Australia or its licensors and may not be reproduced without written permission.

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  1. Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia.

Any disputes arising from use of this website or supply of products shall be subject to the jurisdiction of the courts of Victoria.

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  1. Contact Information

Comfy Australia
Melbourne, Victoria, Australia
Email: sales@comfyaustralia.com.au
Website: www.comfyaustralia.com.au